6 Technology Healthcare Solutions to Improve Customer Satisfaction Across the Continuum of Care
The healthcare industry can improve customer relations by investing in technology such as customized medical apps. Any type of tool that can help patients save time, reduce pain or provide better access to their medical information will improve the relationship between healthcare providers and their patients. Here are some top healthcare technology solutions to achieve this.
1. Raising Awareness
Solutions for patient tracking can involve creating an app that interfaces with a printer, sled and RFID reader. These components are the building blocks of a portable communication system between the doctor and patient, which allows patients to make less visits to the doctor.
2. Prevention Tools
A tool by the American Red Cross called “First Aid” is an example of a popular medical app that serves as a patient education program. It is designed to prepare people for emergencies with step-by-step instructions so they can provide simple aid quickly.
Another time-saving preventative tool allows patients to set appointments. Convenient appointment setting is an excellent way to build patient loyalty. Patients can quickly select their preferred appointment times at their own convenience, instead of calling during business hours or waiting for a call back.
3. Primary Care
An app that tracks a patient’s medication can help keep dosages safe, warn of possible interactions and increase adherence. This allows the physician to spend appointment time discussing issues and solutions with the patient rather than checking through medication logs.
It’s already possible for a doctor to analyze various patient information through a two-way communication system that collects and transmits patient data to the hospital. Some of the many tests that can be done through apps include blood pressure and pulse measurement.
Doctors can use apps to collect data on various types of body activity such as heart rate, lung sounds, and respiratory processes. Artificial intelligence is spreading through healthcare enhancing decision making and using machine learning to automatically analyze various biological processes.
4. Acute Care
One of the ways that apps can save lives is that they can alert patients when they need to see their physician. This can accelerate resolving issues and even work with the patient to resolve the issue without involving the physician, such as an app that delivers insulin to a diabetic patient. An app can be considered a medical device if it is capable of diagnosing diseases or provides prevention, treatment and cure information. The FDA uses these three categories to classify medical apps:
- Controls an interfaced medical device
- Transforms a smartphone into a medical device
- Delivers a diagnosis or treatment advice
5. Post Acute Care
In recent years, developers have been working to improve post acute care healthcare technology solutions. The rehabilitation phase of treatment can be enhanced with medical apps that set treatment schedules. Through dashboards, doctors can track patient data and deliver instructions to the patient when needed.
From seniors to millennials, patients are ready to embrace this technology when it’s user-friendly. During physical therapy, patients may need to be monitored at home. Monitoring can be done with sensors placed in a bed or chair. In addition, a physical button can be connected to the app and allow the patient to send a call for help by pressing it.
6. Home Care
A current healthcare challenge is the shortage of professional help while demand for healthcare services increases. Technology heathcare solutions can greatly reduce time in processing information and also convert manual processes into automatic systems. These automated systems can quickly and efficiently provide patients with information they need to improve their health.
Critical success factors for a successful app are that it’s easy to understand, easy to use and reliable. In the coming years, automation and voice-activated virtual assistants will become pervasive. As healthcare technology becomes more focused on what patients need to in order to help themselves, patients will save time and money by resolving many of their health issues.
Improving patient relations is critical because patients have the freedom to choose providers and services. Healthcare apps are designed to provide useful information, faster care, and a cost savings. The future of healthcare, that’s already here for more advanced providers, will be patient-empowerment apps and virtual assistance. Build patient loyalty and improve overall health by leveraging user-friendly healthcare solutions.
Gate6 is here to assist you with your next healthcare technology project whether it’s a Software Development, Wearable Technology, or an App. Get started by downloading our 6 Steps To Your Best App whitepaper today to get a jump start on your application development project.