Digital Healthcare and Electronic Health Records (EHR) are the way of the future, and yet many of the systems available are cumbersome, difficult to learn, and present a host of problems that can be harmful – even fatal – to patients.
The user experience for Digital Healthcare is in an abysmal state. Interfaces feel as if they’ve been cobbled together over the top of extremely complicated data sets. Little to no thought has gone into overall usability, and few EHR products are user acceptance tested by actual medical professionals.
Whether you are a medical provider, a pharmacist, a medical supply company, or a patient, you should expect your digital healthcare software to offer a solution that helps, not hurts. Overall, your solution should:
Help you find the right data, real time. By their very nature, healthcare solutions are data intensive. Every second you spend interfacing with a computer sifting through data is a second lost with patients, clients, and customers. Your time is tight, and your digital system should save time, not steal it. The positive outcome of both the patient experience and yours depends on having an application that keeps you afloat in a sea of data so that you can find what you need, when you need it, every time.
Function seamlessly in with existing data and systems. The healthcare industry is huge, and tends to be slow to change. New application designs cannot expect legacy systems to switch to new technology overnight. Integration is the key to success, and should be seamless. Having a system that makes use of existing systems and data saves both time and money, and allows for iterative upgrades that don’t detract from your practice or the patient experience.
Automate repeatable processes. From scheduling appointments to taking vitals; from filling prescriptions to coordinating supply orders: anything that is repeatable can be streamlined, automated, and made easily repeatable by digital systems. Your software should take the legwork out of your daily to-do list, allowing you more time to focus on your patients, customers, and clients. Additionally, customer self-service applications give your patients and clients their desired level of control over their own healthcare choices.
Adhere to HIPPA, PCI and other regulatory standards. You shouldn’t have to wonder and worry if your digital solution is adhering to the latest regulatory standards. Security and compliance should be baked into the application, giving you peace of mind that your patient data is protected at all times. Having an application that is secure gives both your practice and your patience peace of mind that their confidential data is kept private.
Be easy to install, train, and use. Let’s face it: you’re a doctor, not an IT professional. Your staff has neither the time nor the inclination to become experts in the digital world – and they shouldn’t have to be. Your staff, patients, clients, and partners should want to use your digital solution because it’s so much easier than the old way.
Be user tested and doctor approved. The only way for you to know that your digital solution will function intuitively, with a clean and concise user experience, is to be involved in user acceptance testing. No one knows best what users want like the users themselves. User experience teams can get you most the way there, and with some side-by-side testing, your application can become exactly what you want and need it to be.
Gate6 has assisted struggling healthcare service providers streamline their processes by creating elegant, intuitive digital healthcare solutions. Give us a call; we’d love to make your life easier.