We worked closely with the SDI stakeholders to create a look and feel for the brand that incorporated a sense of the multiple internal business units coming together. We knew that SDI required an intuitive and easy-to-navigate user experience that would work across a vast array of devices and technologies for optimum user adoption. The primary challenge that we faced was that radiology scheduling is complex due to the assortment of options, including types of exams, preferred physicians and technicians, and the need to provide accurate and detailed patient instructions based on the exams scheduled. On top on everything, the system had to be HIPPA compliant due to the nature of patient information.
The application we designed – the first of its kind in the industry – met the complex scheduling needs of a radiology practice. With a combination of user study, the latest in digital technology, and integration with the RIS database, we deployed a custom application that allows patients and referring physicians to schedule diagnostic tests from any device at their convenience.